Terms and conditions of use

1. Use of our Website

1.1 Eligibility to use the Website: In order to be able to place an order via our Website you must be 16 years of age or older.

1.2 How to place an order: In order to be able to purchase a product you need to have an e-mail address. Then find the products you want, add the products to your basket, proceed to checkout, fill in the details in regards to your billing address and payment method, review your order, submit it, and you will receive a confirmation e-mail. Please keep a copy of the confirmation e-mail of your order for your own reference. We explicitly reserve the right not to accept your order, or to cancel it after the confirmation e-mail has been sent.

2. Our right to not accept your order or cancel it

We reserve the right to refuse any order for any reason. We also reserve the right to cancel an order, even if it has being approved from us in the following circumstances, without being liable for any costs or damage:

The product is not available (your money will be refunded)
Your billing information is not correct
Your order has been judged as unusual or susceptible to fraud by our security system
Inability to deliver to the address provided

3. Data Verification

Upon receiving your order, we might run some checks before it is completed. Such checks may consist of validation of your name, billing address and other personal information provided by you during the ordering process against appropriate third party databases, without limitation. By accepting these terms and conditions, we have the ability to run the aforementioned checks. We will not run any credit checks and your credit rating will not be affected

4. Payment

4.1 Payment Method: The accepted payment methods are Cash on Delivery or via Paypal Gateway, Visa Credit Cards, Visa Debit Cards, MasterCard, and American Express. We do not accept any other methods of payment than the above mentioned. Please do not try to pay using any other method, as we will not be liable for any loss of the payment or any other issues caused from this action.

4.2 Retention Of Title: We retain title of all products until full payment has been received.

4.3 Prices and Currency: The product prices displayed on our Website are inclusive of Value – Added Tax (VAT). Delivery costs are applied per order. Prices are quoted in Euro.

4.4 Total Price: The total price outlined in the final check out screen includes VAT tax. The total price will also appear in your confirmation e-mail for your own reference.

4.5 Price Changes: The product prices displayed on our Website may be subject to change. We reserve the right to change prices without any notice. However, you will be charged the price displayed on the Website at the time of purchase.

4.6 Pricing Errors: Although our Website is composed with extreme care, pricing errors may occur. In such cases, we have the right to cancel your order.

5. Returns and Cancellations

5.1 Cancelling or Changing an Order: Once a successful order has been placed, it means that we have already processed your order and the item(s) have been removed from available stock and cannot be cancelled or changed.

5.2 Returning a faulty, damaged, or defective product: If the product has been faulty or damaged, you will not need to pay for the delivery. We will replace your product and send it back to you free of charge. Faulty, damaged, or defective products are inspected by our specialized team then products cam be exchanged. However, if the damaged was caused by yourself, the product will be returned back to you. Please note, that we do not accept products damaged by negligence, used products, or products that have been damaged from any other activities rather than the intended ones. The life expectancy of a product depends on the user and the conditions of use. Products that have been damaged by normal wear or have exceeded their reasonable life span will not be replaced.

6 Product Exchange

6.1: If you have purchased a product that you want to change the size or exchange it with another item, you can do so. Products can be returned to any ACS Pickup point. You need to return the product to us within 15 calendar days after the delivery, complete, and in its original packaging, otherwise we will not be able to accept the product. Please note that you can also exchange your items in our store.

6.2 Refunds: You can return and exchange your purchase for up to 15 calendar days from the date of purchase. If you return is approved, we will initiate a refund to your credit card or original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless it’s prepaid by yourselves.

However, if you have received the wrong product, or if a product has been faulty, damaged or defective, then we will change it for you without extra costs. Faulty, damaged, or defective products are inspected by our specialized team and if the damage is a result of the manufacturer, then products will be returned to the manufacturing company and be exchanged. if the damage was caused by yourself, the product will be returned back to you. Please note, that we do not accept products damaged by negligence, used products, or products that have been damaged from any other activities rather than the intended ones. The life expectancy of a product depends on the user and the conditions of use. Products that have been damaged by normal wear or have exceeded their reasonable life span will not be replaced. Also, products must remain in their original packaging and be complete; otherwise we will not accept them.

7. Availability

Although we try to ensure that products displayed for sale are available, we reserve the right not to accept or cancel confirmed orders if an item is out of stock. In such cases, we will inform you when the item will be available; otherwise, we will refund the money.

8. Applicable Law

These general terms and conditions and all disputes arising, including the validity thereof, or with the use of this Website or with any purchase on this Website shall be governed by Cypriot and European Law. By agreeing to these terms and conditions of use, it means you agree to submit to the exclusive jurisdiction of the Cyprus Courts. The terms and conditions of use may be amended or reviewed by us with or without any notice. You are responsible to check and review the terms and conditions of use of our Website each time you use it.

9. Information on the Website

Even though our Website has been composed with extreme care, the information, texts, documents, pictures, graphics, movies, music, and / or other services might contain errors or be incomplete / incorrect. Drousko House Agencies Ltd is not liable for any damages caused from the use (or inability to use) this Website, including damages caused from viruses, or any incorrectness / incompleteness of the information, unless such damage is the result of any willful misconduct or negligence on the part of Drousko House Agencies Ltd